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Sheernox Technology GroupDocumentation

Sign in to UptimeHawk

UptimeHawk checks your websites and servers around the clock from monitoring stations around the world, and alerts you by email, SMS or push notification when one stops responding. Everything is managed in the UptimeHawk control panel.

Sign in

Section titled “Sign in”
The UptimeHawk sign-in page. Marker 1 is beside the Username field, marker 2 beside the Password field and marker 3 beside the Log In button.

  1. Go to uptimehawk.com and select Login at the top right, or open the sign-in page directly.

  2. Enter your username marker 1 and password marker 2. UptimeHawk signs in with your username, not your email address.

  3. Select Log In marker 3.

Forgot your password?

Section titled “Forgot your password?”

Open the password reset page, enter the email address on your UptimeHawk account and submit the form, then follow the instructions sent to that address. If you no longer have access to that mailbox, contact Sheernox support.

Find your way around

Section titled “Find your way around”

After you sign in you land on Monitoring Overview, which lists every website and server you monitor with its current status.

The Monitoring Overview page. Marker 1 is below the Monitoring menu in the top bar, marker 2 below the green status icon of a monitored website, marker 3 beside the action list and Go button for that website, and marker 4 beside the Setup Instructions and Tips for Monitoring buttons.

Each menu in the top bar marker 1 opens a list of pages:

Menu What it is for
Monitoring The overview, Add a Test, Bulk Add Test, Bulk Actions, Monitoring Profile, HTTP Headers, Quick Test and Setup Instructions
Report Uptime and performance reports, and the public reports you share with your visitors
Contacts Who receives alerts and how: email, SMS and push contacts, notification templates and the notification history
Maintenance Planned maintenance windows that pause alerts and are left out of your uptime figures
Account Your account settings, time zone, test usage, SMS credits and subscription
Contact and FAQ The UptimeHawk contact form and frequently asked questions

On the overview, the status icon marker 2 shows whether each website or server test is up (green arrow) or down (red arrow). Select a website’s name to open its report. The action list marker 3 beside each website, server and test lets you edit, pause or remove it; see Pause, edit or remove a monitor. Setup Instructions and Tips for Monitoring marker 4 open short guides inside the panel.

Use the Filter By boxes and the search field above the lists to show only tests that are UP, DOWN or UNKNOWN, or tests whose URL, hostname, name or notes match what you type.

Set your time zone first

Section titled “Set your time zone first”

Alerts, reports and maintenance windows all use your account’s time zone. Check it before you set anything else up:

  1. Open Account and select Account Settings.

  2. Choose your Time Zone. Each option shows the current time in that zone, so pick the one that matches your clock.

  3. Select Update.

Next steps

Section titled “Next steps”

  1. Monitor a website or monitor a server.

  2. Set up downtime alerts so the right people hear about an outage.

  3. Optionally, share a public status report with your visitors.