Set up email in Thunderbird and Outlook

Use these settings to add your Sheernox mailbox to a mail app on your computer. Choose IMAP, so your mail stays in sync with webmail and your phone.

In the examples below, replace example.com with your own domain.

Settings

Setting	Incoming (IMAP)	Outgoing (SMTP)
Server	`mail.example.com`	`mail.example.com`
Port	`993`	`465` (SSL/TLS) or `587` (STARTTLS)
Security	SSL/TLS	SSL/TLS for 465, STARTTLS for 587
Username	Your full email address	Your full email address
Password	Your mailbox password	Your mailbox password
Authentication	Normal password	Normal password

POP3 is also available on port 995 (SSL/TLS), but it downloads mail to one device. Use IMAP unless you have a reason not to.

Thunderbird

Open Thunderbird. Go to Account Settings, then Account Actions > Add Mail Account.
Enter your name, full email address and mailbox password, then select Configure manually.
Enter the incoming and outgoing settings from the table above.
Select Re-test, then Done.

Outlook (Windows and Mac)

Open Outlook and go to File > Add account (on Mac, Settings > Accounts > +).
Enter your email address, open Advanced options, tick Let me set up my account manually, and select Connect.
Choose IMAP.
Enter the incoming and outgoing settings from the table above, then your password.
Select Connect.

Troubleshooting

Password keeps being rejected: sign in to webmail with the same address and password. If webmail also fails, reset the password in the control panel.
Can receive but not send: check the outgoing server requires authentication with the same username and password, and that port and security match.
Certificate warning or server not found: check the server name is mail. followed by your domain, or the name shown in your control panel. If your domain’s DNS is hosted somewhere other than Sheernox, a mail record may need adding there. Ask support for the value.