Create and manage email addresses

You can create email addresses on any domain hosted with Sheernox, such as you@example.com. The number of mailboxes you can have depends on your plan; the form shows how many you have used.

Mailbox or forwarder?

Type	It can	Use it for
Mailbox	Store, send and receive email in webmail or a mail app	A person, or a shared inbox like `office@`
Forwarder-only	Pass incoming mail on to other addresses. It cannot store or send email	Addresses like `info@` or `billing@` that should land in someone’s existing inbox

Create the address

The Add account form. Marker 1 is beside the Email address field and the domain list, marker 2 beside Make this email address a catch-all, marker 3 beside the Account type choice of Mailbox or Forwarder-only, marker 4 beside Mailbox size and marker 5 beside the button that generates a password.

Sign in to the control panel and open Emails in the left menu.
Select Add account.
Enter the part before the @ and choose the domain marker 1.
Choose the Account type marker 3:
- For a Mailbox, set the Mailbox size marker 4 (choose MB or GB; the form shows the largest size allowed), enter the person’s Full name if you like, and a Password. The key button marker 5 generates a strong one. Save it in your password manager.
- For Forwarder-only, enter the address to send mail on to in Forward emails to and select Add. Repeat for more addresses.
Select Add at the bottom of the form.

The address works straight away, provided the domain’s email already points to Sheernox. To read the mail, sign in to webmail or set up a mail app.

Make this email address a catch-all marker 2 sends mail for addresses that do not exist on the domain to this one. See Catch mail sent to any address.

See and manage your addresses

The Email accounts list with one address and its menu open with Manage, Disable and Permanently delete. Marker 1 is beside the Webmail link, marker 2 below the Add account button, marker 3 above the address's webmail button and marker 4 beside the open menu.

Emails lists every address on your plan with how much of its mailbox is used. A single website’s addresses are also under Emails in that website’s navigation bar.

Webmail marker 1 opens webmail. The webmail button on each row marker 3 opens webmail at mail. followed by the address’s domain, which works once the domain points to Sheernox.
The menu button at the end of each row marker 4 has Manage, Disable and Permanently delete.

Change a mailbox’s password, name or size

Select Manage from the address’s menu.

A mailbox's settings page. Marker 1 is beside the section list: Mailbox, Forwarders, Catch-all, Spam settings, Out of office and Email client settings. Marker 2 is beside the password Reset button, marker 3 below the Mailbox size edit button, marker 4 beside the forwarding address Add button and marker 5 below Convert to forwarder-only.

Password: select Reset marker 2, enter the new password and save. Then update the password in every mail app and phone that uses the mailbox, or they will keep failing to sign in.
Senders name: the name people see on mail you send.
Mailbox size: select the edit button marker 3 to change the mailbox’s storage limit. When a mailbox is full it can no longer send or receive email, so raise the limit or delete old mail before it fills up.

The section list marker 1 also leads to forwarders, catch-all and out-of-office replies and spam settings.

Turn a mailbox into a forwarder

Convert to forwarder-only marker 5 at the top of the mailbox’s page turns it into a forwarder-only address. Enter the Destination address and select Save.

Disable or delete an address

From the address’s menu in Emails:

Disable keeps accepting incoming mail and leaves forwarders working, but nobody can sign in to the mailbox from webmail or a mail app until you enable it again.
Permanently delete removes the address and all its stored mail. It cannot be undone.