Your first day with Sheernox hosting

This guide takes you from a new order to a working hosting account. Set aside about 15 minutes, plus waiting time if you are pointing a domain from another registrar.

1. Find your welcome emails

After you order, Sheernox sends two kinds of email to the address on your account:

Account welcome: confirms your client portal account at my.sheernox.com. You sign in there with the email address and password you chose when you signed up.
Service welcome: one for each service you ordered. For hosting it includes your control panel sign-in details, your server details and the nameservers for your domain.

Keep the service welcome email somewhere safe. It contains sign-in details for your hosting.

Your websites, files and databases are managed in the Enhance control panel.

The Sheernox control panel sign-in page. Marker 1 is the Email address field, marker 2 the Password field, marker 3 the Log in button and marker 4 the Forgot your password link.

Go to ecp.sheernox.com.
Enter your email address marker 1: the address you use with Sheernox.
Enter your control panel password marker 2, then select Log in marker 3.
If the password does not work, select Forgot your password? marker 4 to get a reset link by email.

3. Connect your domain

Your website only appears at your domain once the domain points to Sheernox.

You registered the domain with Sheernox: this is already done for you. Skip to the next step.
Your domain is registered somewhere else: sign in at that registrar and change the domain’s nameservers to:
```
ns1.sheernox.com
ns2.sheernox.com
```
If your welcome email or control panel shows different nameservers, use those instead. See Point your domain to Sheernox.

If Sheernox is migrating your existing website, skip this step for now: see the next section.

After a nameserver change, it can take 24 to 48 hours before every network in the world sees it. During that time some visitors may still reach your old host.

4. Moving an existing site? Ask for a free migration

If your website or email is hosted somewhere else today, Sheernox moves it for you at no extra cost, including files, databases and email. Open a ticket asking for a migration, or email support@sheernox.com. The team checks your current setup and agrees a time for the move with you.

5. Bookmark the status page

Save status.sheernox.com so you can check service health quickly if something stops working. Get help from Sheernox support explains how to read it.