Welcome to Sheernox
These guides cover Sheernox web hosting, email, domains and DNS, and the basics of your account. Each guide walks through one task with numbered steps, and screenshots wherever there is something to click.
Where things live
Section titled “Where things live”You will use a few different Sheernox sites. Each one has its own job and its own sign-in.
| Site | Address | Use it to |
|---|---|---|
| Client portal | my.sheernox.com | Pay invoices, manage your services and plans, and open support tickets |
| Control panel | ecp.sheernox.com | Manage your hosting: websites, files, databases and SSL |
| Status page | status.sheernox.com | Check whether a Sheernox service is having a problem right now |
| Legal | legal.sheernox.com | Read the terms of service, acceptable use policy, SLA and privacy policy |
The client portal is your account with Sheernox: billing, services and support. The control panel is where you work on your hosting. Sheernox web hosting runs on the Enhance control panel, so that name appears on screen and in these guides.
How the guides are organized
Section titled “How the guides are organized”- Getting Started: your first day, and how to reach support.
- Account & Billing: invoices, renewals, plan changes and cancellations.
- Web Hosting: websites, files, databases, WordPress, backups and SSL in the control panel.
- Email: mailboxes, webmail, mail apps on your computer and phone, and spam filtering.
- Domains & DNS: registering and transferring domains, nameservers and DNS records.
New guides are added to each section as they are written and checked against the live services.
Need a hand now?
Section titled “Need a hand now?”Support tickets are open 24/7, and phone support runs on weekdays. See Getting help for every way to reach the team and what to include so your request is solved quickly.