Get started with webmail

Webmail lets you use your mailbox from any browser, on any computer, with nothing to install. Sheernox webmail runs Roundcube and works on desktops, tablets and phones.

Webmail and mail apps set up with IMAP show the same mailbox. A message you read, move or delete in one shows the same way in the others, so you can use webmail at work and a mail app on your phone without anything getting out of step.

The Sheernox webmail sign-in page. Marker 1 is beside the Email Address field, marker 2 beside the Password field and marker 3 beside the Login button.

Go to webmail.sheernox.com.
In Email Address marker 1, enter your full email address, for example you@example.com.
Enter the mailbox password marker 2 and select Login marker 3.

The links under the sign-in box open Sheernox Support, these Docs, the service Status page and the Legal portal.

Use the full address. The email address field needs everything, including the part after the @.
Check the password. Passwords are case-sensitive, so check that Caps Lock is off. The mailbox password is not the same as your control panel or billing password.
Reset the password. Webmail cannot change or reset a mailbox password. Set a new one in the control panel under Email.
Check the status page. If the password is right and sign-in still fails, see status.sheernox.com for any known problem, then contact support.

Find your way around

The webmail inbox with a message open. Marker 1 is in the left menu, marker 2 in the folder list, marker 3 in the search box, marker 4 in the message list, marker 5 beside the message toolbar, marker 6 in the reading pane and marker 7 above the storage bar.

	Area	What it does
marker 1	Left menu	Compose a new message, and switch between Mail, Contacts and Settings. Help opens these docs and Account opens the Sheernox client area, both in a new tab. At the bottom are Dark mode, About and Logout.
marker 2	Folder list	Your Inbox, Drafts, Sent, Spam and Deleted Items, plus any folders you create. The number beside a folder is how many unread messages it holds.
marker 3	Search	Find messages in the current folder. The arrow at the end of the box sets where to search.
marker 4	Message list	The messages in the open folder, newest first. Unread messages are in bold, a flag marks flagged messages and a paper clip shows an attachment.
marker 5	Message toolbar	Reply, Reply all, Forward, Delete, Mark and More for the selected message.
marker 6	Reading pane	The selected message. Double-click a message in the list to open it full size.
marker 7	Storage bar	How much of your mailbox storage is in use.

Guides for everyday tasks

Write and send emailCompose, reply, forward, attachments and drafts.

Organize your mailSearch, flag, move, folders, Spam and Deleted Items.

ContactsYour address book, groups, import and export.

Signatures and settingsYour name, signatures, saved replies and preferences.

Use webmail on a phone

Webmail on a phone showing the inbox. Marker 1 is beside the menu and folder buttons at the top left, and marker 2 beside the round compose button at the bottom right.

Webmail adjusts to small screens, so there is nothing extra to install. On a phone:

The menu button and folder button marker 1 open the left menu and the folder list.
The round pencil button marker 2 starts a new message.
Tap a message to read it, and use the back arrow at the top left to return to the list.

For everyday use on a phone, a mail app is usually more convenient because it notifies you of new mail. See Phones and tablets.

Dark mode

Select Dark mode at the bottom of the left menu to switch to light text on a dark background. Select it again (it then reads Light mode) to switch back. Webmail follows your device’s light or dark setting until you choose one yourself.

Sign out

Select Logout at the bottom of the left menu. Always sign out when you use a shared or public computer, and close the browser afterwards.