Set up email on iPhone, iPad and Android

Your phone needs the same connection details as a desktop app:

Setting	Value
Account type	IMAP
Mail server (incoming and outgoing)	mail. followed by your domain, such as mail.example.com, unless your control panel shows a different name
Incoming port	993, SSL/TLS
Outgoing port	465 with SSL/TLS, or 587 with STARTTLS
User name	Your full email address
Password	Your mailbox password

iPhone and iPad

1. Open Settings > Apps > Mail > Mail Accounts > Add Account. On older iOS versions, open Settings > Mail > Accounts > Add Account.

2. Choose Other, then Add Mail Account.

3. Enter your name, email address, password and a description, then select Next.

4. Choose IMAP.

5. Under Incoming Mail Server and Outgoing Mail Server, enter the mail server name, your full email address as the user name, and your password.

6. Select Next, then Save.

If iOS cannot verify the account, open the account again, go to Advanced, and check that Use SSL is on and the server port is 993.

Android (Gmail app)

1. Open the Gmail app. Tap your profile picture, then Add another account.

2. Choose Other, enter your email address and tap Manual setup.

3. Choose Personal (IMAP) and enter your mailbox password.

4. For the incoming server, enter the mail server name, port 993 and security type SSL/TLS.

5. For the outgoing server, enter the same server name, port 465 with SSL/TLS (or 587 with STARTTLS), and keep Require sign-in on.

6. Finish the remaining options and tap Next.

Other Android mail apps ask for the same values in a similar order.

Still not working?

Sign in to webmail with the same address and password. If that works, the problem is in the phone’s settings: check the server name, ports and security type against the table above. If webmail also fails, reset the mailbox password in the control panel. Still stuck? Contact support.