IT and on-site service questions
The services
Section titled “The services”Which IT services are billed by the hour?
Section titled “Which IT services are billed by the hour?”Three services are billed hourly, each at its own rate shown on its page:
- IT Consulting: vendor-neutral advice, troubleshooting of Windows, macOS and Linux problems, Microsoft 365 and Google Workspace setup and migration, and security and backup reviews.
- Ubiquiti UniFi Networking: planning and installing UniFi Wi-Fi, gateways and switches, UniFi Protect cameras recorded locally, and UniFi Access door control, for homes and businesses.
- PC Repair & Custom Builds: bench repairs and diagnostics, custom gaming and workstation builds, and servers and NAS storage for small businesses and homelabs.
Managed AI, Storage & Backup, and DNS & Content Delivery are quoted per project instead; see Managed services questions.
Not sure which service you need?
Section titled “Not sure which service you need?”Describe the problem when you get in touch, such as Wi-Fi that drops, a laptop that overheats or doubts about your backups, and the team points you to the right service.
Billing
Section titled “Billing”How does hourly billing work?
Section titled “How does hourly billing work?”Work is billed in 30-minute increments at the rate for the service, and every invoice lists the time spent and what was done. There is no contract, retainer or minimum commitment: book a single session, or call when you need help. The Terms of Service cover hourly services in full.
Is remote help billed the same as on-site help?
Section titled “Is remote help billed the same as on-site help?”Yes. Each service has the same hourly rate on-site or remote. Remote sessions have no travel time; on-site visits outside Kamloops add travel.
What about urgent and after-hours work?
Section titled “What about urgent and after-hours work?”For a network outage, dead hardware or a server down, contact the team and a technician will get to you as soon as possible. After-hours visits are billed at a higher rate.
Can I supply my own parts?
Section titled “Can I supply my own parts?”Yes. Bring your own parts for a build or upgrade, or the team sources them for you. The hourly rate covers assembly, testing and setup.
How do you test a custom build?
Section titled “How do you test a custom build?”Every custom workstation, gaming PC and server runs 48 hours of stress testing before delivery: processor and thermal load, memory, graphics and storage write tests.
Where the team works
Section titled “Where the team works”Where do you offer on-site service?
Section titled “Where do you offer on-site service?”In Kamloops and across the Thompson-Okanagan: Kamloops, Logan Lake, Ashcroft, Cache Creek, Chase, Barriere and Clearwater in the Thompson; Merritt in the Nicola Valley; Salmon Arm and Sorrento in the Shuswap; Vernon, Armstrong and Enderby in the North Okanagan; Kelowna, West Kelowna, Lake Country and Peachland in the Central Okanagan; and Penticton and Summerland in the South Okanagan. Not on the list? Ask about travel to your area.
Is there a travel charge?
Section titled “Is there a travel charge?”Not within Kamloops. Outside Kamloops, travel is charged per kilometre at the rate shown on the Consulting & IT Services page.
Can you help remotely?
Section titled “Can you help remotely?”Yes. Encrypted remote sessions cover troubleshooting anywhere in Canada, with no travel time.
Getting started
Section titled “Getting started”How do I book?
Section titled “How do I book?”Open a ticket, call 1-855-375-TECH on weekdays, or use the Sheernox contact page. Say what is going wrong, where the equipment is, and when someone can let the technician in.