Web design questions
Packages
Section titled “Packages”What packages do you offer?
Section titled “What packages do you offer?”Four: Starter Launch for a site of up to 5 pages, Growth & Business for up to 10 pages built to rank and bring in leads, Commerce & Storefront for an online store, and Custom Project for web apps, portals, large sites and integrations. The web design page lists what each one includes and its price.
How long does a project take?
Section titled “How long does a project take?”Starter Launch projects usually take 7 to 10 days, Growth & Business 2 to 3 weeks, and Commerce & Storefront 3 to 4 weeks. Custom projects follow agreed milestones, usually 4 to 6 weeks or more.
How do I start?
Section titled “How do I start?”Select Contact Us on a package on the web design page to book a free scoping call. The team learns your goals, then sends a quote with the deliverables and timeline. If the page shows a current promotion code, mention it when you book; promotions are governed by the Promotional Terms.
Building the site
Section titled “Building the site”Which platform will you build my website on?
Section titled “Which platform will you build my website on?”It depends on your goals. The team builds fast static sites with Astro, connects a headless CMS, or makes a clean custom theme for the CMS you already use, and recommends what balances speed, security and ease of editing for your team.
What does the process look like?
Section titled “What does the process look like?”- Discovery and scope: your goals, audience and requirements, then agreed deliverables and a timeline.
- Design and prototype: wireframes and mockups for mobile and desktop, revised with you.
- Build and content: accessible code on the agreed platform, with forms, analytics and any store features.
- Test and launch: browser and device testing, a speed and accessibility check, your sign-off, then launch on your domain.
How many rounds of revisions are included?
Section titled “How many rounds of revisions are included?”Each package states its number of design revision rounds on the web design page; Custom Projects set them per milestone. How revisions and approvals work is in the Web Design & Development Terms.
After launch
Section titled “After launch”Can our team edit the site after launch?
Section titled “Can our team edit the site after launch?”Yes. Every site comes with a way for your team to edit content, plus a training session and notes on updating pages, images or products.
Do I own the website and source code?
Section titled “Do I own the website and source code?”Yes. Once the project is paid in full, you own the custom design work, graphics and source code, with no licensing fees or lock-in, and the files are handed over to you. The Web Design & Development Terms set out the details.
What support is included after launch?
Section titled “What support is included after launch?”Each package includes a period of post-launch support, listed on the web design page. For ongoing updates, backups and monitoring after that, add a Website Care plan; see Website Care questions.
Do you also handle hosting and domains?
Section titled “Do you also handle hosting and domains?”Yes. The team can register your domain and host the site on Sheernox servers, with daily backups and free SSL.
Payment
Section titled “Payment”What are your payment terms?
Section titled “What are your payment terms?”Fixed-price projects are usually billed 50% at kickoff and 50% at sign-off before launch. You can pay by Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal or Interac e-Transfer. The full terms are in the Web Design & Development Terms.
Branding
Section titled “Branding”Do you design logos and print material too?
Section titled “Do you design logos and print material too?”Yes. Logos and brand guidelines, apparel and workwear artwork, print collateral, signage and vehicle graphics, packaging and labels, and social media kits and slide decks. Branding projects are quoted to your milestones, materials and quantities; contact the team for a quote.