Reseller hosting questions
Your brand
Section titled “Your brand”Will my clients know I use Sheernox?
Section titled “Will my clients know I use Sheernox?”No. Your clients see your brand, your control panel address and your nameservers. You bill them through your own billing system, so invoices and billing emails come from your business. See Brand the control panel, Give the control panel your own address and Use your own nameservers.
Can I set my own package limits and prices?
Section titled “Can I set my own package limits and prices?”Yes. Create your own packages with their own website, storage, bandwidth and mailbox limits, set your own prices and promotions in your billing system, and keep all the revenue from your clients. See Create hosting packages.
How do I get started?
Section titled “How do I get started?”Brand the control panel, give it your own address, optionally set up your own nameservers, create packages, then add customers. See Get started with reseller hosting.
Support and compatibility
Section titled “Support and compatibility”What support do you provide?
Section titled “What support do you provide?”Sheernox supports you, and you support your clients. Sheernox handles the servers, network, platform and backups, with tickets open 24/7 and phone support Monday to Friday, 8:00 AM to 5:00 PM Pacific Time. See Get help from Sheernox support.
Do client sites work with .htaccess and custom PHP versions?
Section titled “Do client sites work with .htaccess and custom PHP versions?”Mostly. OpenLiteSpeed reads common .htaccess rewrite rules, so WordPress, Joomla and Laravel run unchanged; a few Apache-only directives are not supported. Your clients can choose their PHP version, turn on Redis, run Node.js apps and enable the IonCube loader in the control panel.
Moving and refunds
Section titled “Moving and refunds”Do you help migrate my existing clients?
Section titled “Do you help migrate my existing clients?”Yes, free on every Reseller Hosting plan. The team helps move accounts from cPanel or Plesk in batches and switches them over at times that suit you and your clients. Open a ticket to plan the move.
Can I get a refund?
Section titled “Can I get a refund?”Refund terms for reseller hosting are in the Terms of Service.