Cloud VPS questions
What you get
Section titled “What you get”How is a Cloud VPS different from web hosting?
Section titled “How is a Cloud VPS different from web hosting?”Web hosting shares a managed server and control panel. A Cloud VPS is your own virtual machine with allocated memory, NVMe storage and root access, so you can run any software, Docker containers or a custom stack. See What is the difference between web hosting and a Cloud VPS?
Is the VPS managed?
Section titled “Is the VPS managed?”No. Cloud VPS is self-managed: Sheernox keeps the host, network and hardware running, and you manage the operating system and software. The support team can help with setup questions.
Do I get root access and a recovery console?
Section titled “Do I get root access and a recovery console?”Yes. You get full root access, plus a browser-based KVM console in the client portal for recovery when SSH or a firewall rule locks you out.
Which operating systems can I install?
Section titled “Which operating systems can I install?”Ubuntu, Debian, Fedora, AlmaLinux, Rocky Linux, CloudLinux and FreeBSD, plus ready-made cPanel, Plesk (on Debian), Docker and n8n images. CloudLinux, cPanel and Plesk need their own licences.
Can I host several websites on one VPS?
Section titled “Can I host several websites on one VPS?”Yes. Install a LEMP or LAMP stack yourself, or start from a cPanel or Plesk image with your own licence, and host as many sites and apps as the resources allow.
Running your VPS
Section titled “Running your VPS”Are backups included?
Section titled “Are backups included?”Yes. Every VPS is backed up daily at no extra cost, and you can restore from the client portal.
Can I upgrade my VPS later?
Section titled “Can I upgrade my VPS later?”Yes. Move to a larger plan from the client portal. Your data and IP address stay the same, and most upgrades need only a short reboot. See Change your plan.
What DDoS protection is included?
Section titled “What DDoS protection is included?”Always-on filtering at the network edge, at no extra cost. It absorbs volumetric attacks automatically. Application-level protection, such as a web application firewall, is part of your own server setup.
Location and terms
Section titled “Location and terms”Where is my data hosted, and which privacy laws apply?
Section titled “Where is my data hosted, and which privacy laws apply?”Every Cloud VPS runs in a datacenter in Beauharnois, Quebec, in Greater Montreal. Your data is stored in Canada and handled under Canadian privacy law, including PIPEDA. The Privacy Policy explains which infrastructure providers Sheernox uses and how foreign laws can apply to them.
Is there an uptime guarantee?
Section titled “Is there an uptime guarantee?”Yes. Cloud VPS is covered by the Service Level Agreement. To request a credit after an outage, see Claim an uptime credit.
Can I get a refund?
Section titled “Can I get a refund?”Refund terms for Cloud VPS are in the Terms of Service. Check them before you order.