Cancel a service

Cancellation and refund terms

Notice periods, refund eligibility and what happens to your data are set out in the Terms of Service. Read them before you cancel.

Before you cancel

Back up everything first

Once a service ends you can no longer reach its files, databases, mailboxes or control panel. Download everything you want to keep before you send the cancellation.

Make sure you have your own copy of:

• website files
• databases
• email you want to keep, including folders and sent mail
• any DNS records you will need to recreate with another provider

If your domain uses Sheernox nameservers and you are moving the website or email elsewhere, set up the new provider first so there is no gap.

Send the cancellation

1. Sign in to the client portal.

2. Open a support ticket from the portal. Sending it from your signed-in account lets the team confirm you own the service.

3. Say which service you want to cancel, using its domain or plan name. If you are asking for a refund, say so in the same ticket.

Send the request well ahead of the service’s renewal date.

Related

• Invoices and payments
• Change your plan