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Sheernox Technology GroupDocumentation

Set up forwarding and out-of-office replies

All of these are set on the address’s page in the control panel: open Emails in the left menu, then select Manage from the address’s menu.

Forward an address

Section titled “Forward an address”

There are two ways to forward mail:

  • Keep a copy and forward it: on a mailbox’s page, under Forwarders, enter an address in Forwarding address and select Add. Mail is stored in the mailbox and also sent on. Add as many addresses as you need.
  • Forward without keeping a copy: make the address Forwarder-only, either when you create it or with Convert to forwarder-only. Use this for addresses like info@ that should land in someone’s existing inbox.

Catch mail sent to any address

Section titled “Catch mail sent to any address”

A catch-all address receives mail sent to any address on your domain that does not exist, such as a misspelt name. On the mailbox’s page, switch on Catch-all, or tick Make this email address a catch-all when you create the address.

Catch-alls collect a lot of spam, so use one only if you need it.

Out-of-office reply

Section titled “Out-of-office reply”
The Add out of office form. Marker 1 is beside the Start and end date fields, marker 2 beside Send until I turn it off, marker 3 beside Subject, marker 4 beside Message, marker 5 beside Enabled and marker 6 above the Add button.

  1. On the mailbox’s page, under Out of office, select Add.

  2. Choose the first and last day of the reply in Start and end date marker 1, or tick Send until I turn it off marker 2.

  3. Enter a Subject marker 3 and the Message marker 4 people receive.

  4. Leave Enabled marker 5 ticked and select Add marker 6.

If you chose Send until I turn it off, remember to switch the reply off under Out of office when you are back.