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Claim an uptime credit

Gather the details

Section titled “Gather the details”

A claim is checked against Sheernox’s own monitoring, so the more precise you are, the faster it is reviewed. Collect:

  • the domain, server or service that was affected
  • the date, start time, end time and time zone of the outage (UTC or Pacific Time is easiest)
  • any evidence you have, such as error messages, HTTP status codes or reports from an uptime monitor

Send the request

Section titled “Send the request”

  1. Sign in to the client portal.

  2. Open a support ticket asking for an uptime (SLA) credit. You can also email the same details to support@sheernox.com.

  3. Include your account email address and everything from the list above.

Send the request promptly after the outage, within the deadline in the Service Level Agreement.

Section titled “Related”